Hotline, Help Desk, or Prayer Line?
So much more than a hotline, help desk or prayer line, Anyone Pray allows organizations to offer spiritual support to people in their community in a whole new way.
More than an Hotline
A hotline is a quick access number that anyone can use to contact an organization when there’s an issue about a particular subject. Hotlines allow people to obtain information from an organization or to give the organization information. It’s known for being functional, fast, and factual.
More than a Help desk
On the other hand, a help desk, sometimes called a service desk, is there for customers or members to get help focused on break-fix scenarios. In IT Infrastructure Library (ITIL) technical terms, it is called incident management. In short, a service desk is there to assist with break-fixes, service requests and requests for information, like “How do I do X?”
More than a Hotline or Help Desk
That’s why being asked to become part of the team developing Crossroads’ new Anyone Pray 24×7 prayer line platform blew me away!!!! That’s right. It was not only exciting but a little daunting, too, because it is so much more than a hotline or simple help desk. Having built and overseen IT systems like these, I know the guidelines, parameters and service level metrics for goods and services, but a 24×7 Prayer Line? What metrics do you use to quantify the impact of such a project? With Anyone Pray, the answer is measured in people receiving hope, lives that are changed, and people transformed by the power of Jesus, anywhere, anytime.
It’s a Powerful Prayer Line that Transforms Lives
As the new product manager of Anyone Pray, it has been a fantastic journey helping to build this innovative platform for pastors, organization and community leaders, Prayer Partners, community members, and other service subscribers. I’m energized by ensuring the system is easy to use and understand and provides meaningful subscriber reports while presenting an aesthetically pleasing subscriber portal. The other side of the task is making it easy for callers to receive prayer support through Anyone Pray and for our volunteer Prayer Partners to be trained and smoothly onboarded while avoiding technical jargon.
Working with the Crossroads Prayer Centre staff and volunteers, it is evident how much Anyone Pray differs from a hotline or help desk while functionally having the best features of these systems, with all the latest and greatest tool sets available, ready for the heart matter of taking people’s calls for prayer support.